Refund policy

All orders come with free shipping and free returns, 14-day money back upon delivery, no restocking fee. If you don't like your order, you don't pay for it. That's on everything.

Return Window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days can't be accepted.

Condition

To be eligible, your item must be unworn, unwashed, and in original condition with all tags attached, in its original packaging. Items returned worn, washed, altered, or without tags will not be accepted and will be sent back to you.

How to Start a Return

Email us at support@burstaots.com with your order number and the reason for the return. We'll respond with next steps. Returns are free. Once approved, we'll email you a prepaid return shipping label.

Please don't send anything back before contacting us. Items shipped to us without an approved return request won't be accepted.

Exchanges

Bursta drops are limited, so we can't guarantee your size will still be available for an exchange. The best way is to request a return, then place a new order for the size or color you want while stock lasts. If your preferred size is sold out, we'll process a refund instead.

Damages, Defects & Wrong items

Inspect your order as soon as it arrives. If your tee is defective, damaged, or the wrong item, email us at support@burstaots.com as soon as possible with photos and/or video. We'll make it right at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved your return and you still don't see it, email us at support@burstaots.com.

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Questions about any of this? Email support@burstaots.com and a real person will reply.